By using ALOD application, you are completely confident in the ability of ALOD to maintain the privacy of your personal information. We, in turn, are committed to maintaining that trust. This commitment begins with helping you understand the privacy practices in place in ALOD. This notice explains what personal data we collect, how it is used and shared, as well as your options regarding this data. We recommend that you read this notice and read the privacy overview, which addresses the main points of our privacy practices.
Last modified date: 24 /03/ 2021
a. the range
This notice applies to users of ALOD services anywhere in the world, and this includes users of applications, websites, features, and other services related to ALOD.
This notice explains how Alod and its affiliates collect and use personal data. This notice applies to all users of the applications, websites, features, and other services of Alod anywhere in the world, unless a separate privacy notice is applied, and this notice specifically applies to:
-"Alod", a company that provides shipping services on behalf of others, and among these services is land transport of goods, transport of chilled and frozen goods, transportation of goods and equipment ("heavy transport"), furniture transport, car transport, marine and coastal water transport of various goods, transportation. Air cargo, direct freight transport vehicles, direct taxi transport vehicles, provide logistics, postal services, domestic and international parcel transport, provide delivery via electronic platforms.
-The “Carrier” is any person who uses the electronic services of Alod in order to implement the transportation service, and he is any person whose name is listed on the bill of lading as the sender.
-The “recipient” is the shipper or the person designated by the shipper, whose name is mentioned as the recipient on the bill of lading.
-“Delivery representative” is every person who receives the shipment from the shipper and delivers the shipment to the recipient, after registering on the ALOD platform and accepting his registration request, and completing it to raise his required papers (personal and belonging to the means of transport).
-“Shipment” means all that is shipped such as (goods, furniture, parcels, documents, and others within the permissible terms in these terms and conditions) that are transported by a single bill of lading which can be transported by land, air, or sea transportation or any other means mentioned within the activities Iodine.
This notice also controls the collection of other personal data by ALOD, in relation to ALOD services. We may also collect the personal data of those who initiate applications to become a driver or delivery partner and do not complete it.
All persons to whom this notice is directed are referred to as "users."
The process of data collection and use is subject to the laws in force in the places where the services are available. This means that we participate in the practices described in this notice in a particular country or region only if permitted by the laws in force in those places. Please contact us through the addresses listed below if you have questions about our practices in a specific country or region.
Data collection and use policies
a. The data we collect
Alod combines the following:
-Data that users provide to ALOD, such as the information entered during account creation
-Data created while using our services, such as location data, app usage data, and device data
-Data from other sources, such as ALOD partners and other parties that use APIs for ALOD
Alod collects the following data or is collected on its behalf:
1. Data provided by users. It includes the following:
-User Profile: We collect data when users create or update accounts in ALOD. This may include the user's name, email, phone number, login name and password, address, profile picture, payment or banking information (including relevant payment verification information), driver's license and other government issued identification documents ( Which may refer to document numbers, date of birth, gender, and personal photo). This also includes transportation or insurance information for drivers and delivery partners, emergency contact information, user settings, and evidence of health or fitness appropriate to provide services using ALOD apps.
-Criminal background check and identity verification: We collect criminal background check and identity verification information for drivers and delivery partners. This information may include the driver's record or criminal record (as permitted by law), and his / her entitlement to work. This information may be collected by an authorized supplier on behalf of ALOD.
- Demographic data: We may collect demographic data about users in general, and through surveys provided to them. In some countries, we may also receive demographic information about our customers from other parties.
-User Content: We collect the information that users provide when they communicate with the customer support staff in ALOD, provide them for evaluation or positive comments about other users, or otherwise, they contact Alod. This includes comments, photos, or other recordings that users collect.
2. Data generated while using our services. It includes the following:
-Location data (driver and delivery partner): ALOD collects this data when running the ALOD application on the front of the mobile device (when the application is open and visible on the screen), or in the background of the mobile device (when the application is open but not on the screen).
Location data (passengers and delivery recipients). We collect accurate or approximate location data from the riders' mobile devices and delivery request recipients if they allow us to do so. Aloud collects this data from the time you request a ride or delivery service until the end, and at any time the app runs at the front of the mobile device. We use this data to improve the use of our apps, including improving pickup locations, activating safety features, and monitoring and preventing fraud.
ALOD collects the driver's location data, and links the location data collected during the trip to the passenger's account, even if the rider does not allow us to collect location data from his device. This enables us to provide services to passengers, such as creating receipts and customer support.
Transaction information We collect transaction information related to the use of our services, including the type of services requested or provided, order details, delivery information, date and time of service delivery, amount charged, distance traveled, and payment method. Additionally, if someone uses your promo code, we may associate your name with that person.
-Usage data: We collect data about how users interact with our services. This data includes usage dates and times, application features or pages displayed, application crashes and other system activities, browser type, and third-party sites or services used before interacting with our services. In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers. Find out more information about these technologies.
-Device data: We may collect data about devices used to take advantage of our services, including device models, IP address of the device, operating systems and versions, software, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device traffic data, and phone network data cell phone.
-Communications data: We allow users to communicate with other users and with the company ALOD through the websites and applications of ALOD on the mobile phone. For example, we allow drivers and riders or delivery partners and recipients of delivery requests to make calls, send text messages, or send other files to each other (generally without revealing their phone numbers). To provide this service, Alod receives some data related to calls or text messages, including the date, times and content of communications. AUD may also use this data for customer support services (including resolving disputes between users), for safety and security purposes, to improve our services and products, and to conduct analyzes.
-Voice recording: In some jurisdictions, and where permitted by law, users can record their trips by voice through a feature within the application. The recordings are encrypted and stored on users' devices, and are shared with ALOD only if users send them to the customer support service in connection with a safety incident.
3. Data from other sources. It includes the following:
-User comments, such as ratings, reviews, or positive comments.
-Users participating in the referral programs. For example, if a user invites another person, we receive the invited person's personal data from that user.
-Owners of accounts in LOUD who request services on behalf of or on behalf of other users, or who allow these users to request or receive services through their accounts.
-Users or other persons providing information regarding claims or disputes.
-Business partners in ALOD who use or create their accounts in ALOD through them, such as providers of payment services, social media services, applications or websites that use application programming interfaces (APIs) for ALOD or that use ALOD company's APIs.
-Suppliers who help us verify users' identity, criminal background information, and suitability for work, for regulatory, safety and security purposes.
Providers of insurance, transportation, or financial services to drivers and / or delivery partners.
-Participating carriers (for drivers or delivery partners who use our services through an account linked to a similar company).
-Publicly available resources.
-Marketing service providers.
ALOD may combine the data collected from these sources with other data available in its possession.
B. How Iodine uses personal data
ALOD collects and uses data to provide transportation services, delivery, and other services and products in a convenient and secure manner. We also use the data we collect to:
-To enhance the safety of users and the security of our services
-To provide customer support
-To conduct research and development operations
-To provide means of communication between users
-To send marketing and non-marketing communications to users
With regard to legal procedures
ALOD does not sell or share users 'personal data with other parties to market it directly, except with the users' consent.
ALOD uses the data it collects for the following purposes:
1. Offer services and features. ALOD uses the data we collect to provide, personalize, maintain and improve products and services.
This includes using the data to:
-Create and update user accounts.
-Verify the identity of the drivers and delivery partners, criminal background records, and their eligibility to work.
-Activate mobility services, delivery services, and other services.
-Provide means of payment, or implement its operations or facilitate them in exchange for our services.
-Offer, obtain, provide, or facilitate insurance, transportation, billing or financial solutions in relation to our services.
-Track and share rides or deliveries.
-Activate features that allow users to share information with other people, when riders provide positive comments about driver partners, when recipients of delivery requests submit comments about a delivery partner, or when the user invites a friend to join a friend, or when sharing fare, or sharing arrival time Estimator and Location with Contacts.
-Activate features to personalize user accounts in ALOD, such as creating bookmarks for favorite places, and activating the feature for quick access to previous destinations.
-Executing the internal processes necessary to provide our services, including investigating and repairing software and operational problems, performing data analysis, testing, and researching data, and monitoring and analyzing usage and effectiveness rates.
2.. Safety and security. We use personal data to help maintain the safety and security of our services and users. It includes the following:
-Use device, location, profile, usage, and other data to prevent, monitor and combat fraudulent and unsafe activity.
-Use user ratings and comments to encourage compliance with ALOD's guidelines and as a justification for deactivating accounts of drivers and delivery partners who are underrated or who have violated these guidelines in specific countries.
3. Customer support service. ALOD uses the information we collect (including recordings of customer support calls through notice and obtaining user consent) to provide customer support service, including:
-Asking questions to the right person in the customer support service
-Troubleshoot user problems
-Monitor and improve customer support team responses and processes
4. Conducting research and development processes. We may use the data we collect to conduct testing, research, analytics, product development and machine learning to improve users' experience. This helps us improve and enhance the safety and security of our services, improve our ability to prevent the use of our services for illegal or inappropriate purposes, develop new features and products, and facilitate insurance and financing solutions in relation to our services.
5. Providing means of communication between users. For example, drivers may call or text a passenger to confirm the pickup location, and riders may call the driver to retrieve a lost item, or the delivery partner may contact the order recipient to obtain information about their requests.
6. Marketing. Alodia may use the data we collect to market our services to its users. This includes marketing about ALOD's services and features, its promotions, sweepstakes for its prizes, existing studies, opinion polls, news, updates, and events on users ’social media.
We may also market the products and services provided by ALOD partners to users. Although we market the products and services of ALOD partners to users, we do not sell or share users' personal data with these partners or others for marketing or direct advertising purposes to them, without the consent of the users.
We may use the data we collect to personalize the marketing messages (including advertisements) we send, including in accordance with the user's location, past use of ALOD services and user preferences and settings.
We may also inform users of elections, polls, referendums, and other political processes and notices related to our services. For example, Alod sent a notification to some users via email to take polling measures or pending legislation related to the availability of ALOD services in these users' regions.
7. Non-marketing communications. LOD may use the data we collect to create receipts and provide them to users; To inform them of changes to our terms, services, or policies, or to send other messages not for the purpose of marketing about ALUDE's services or products or its partners.
8. Legal procedures and requirements. We may use the personal data that we collect to investigate and resolve claims or disputes related to the use of ALOD services, or as permitted by law, or at the request of regulators, government agencies, and official inquiries.
9. Automated decision-making
We use personal data to automate decisions about the use of our services. It includes the following:
-Activate the dynamic pricing system feature, where the price of a ride, or the fees for delivery requests in Lodz, is determined according to constantly changing factors such as estimated time and distance, expected routes, and estimated traffic.
-Matches available drivers and delivery partners to users requesting services. Users can be matched according to availability, proximity, and other factors. Please see here for more information about the matching process.
-Determining the ratings of the driver and delivery partner, and deactivating the accounts of the drivers, riders, and delivery partners with low ratings. Find out more information about determining and using the assessment. Please see the section below entitled "Viewing the Assessment" for more information.
-Deactivate the accounts of users who have been found to be involved in fraud or activities that may harm ALOD, its users, and others. In some cases, when the user decides to misuse the referrals program in ALOD, this behavior will automatically deactivate his account in the service.
-Use of driver partner location information, and communications between riders and drivers, to determine the amount of cancellation fees collected or caused by fraudulent activity. For example, if we decide, using this information, that the driver is delaying the process of meeting the customer in order to motivate him to cancel the trip, the customer will not be charged a cancellation fee, and we will also adjust the value of the amounts paid to the driver to deduct these fees. To object to this modification, please contact Allod's Customer Support.
C. Cookies and third-party technologies
-Authenticate users and confirm their identity
-Remember users' preferences and settings
-Determine the popularity of your content
-View ad campaigns and measure their effectiveness
-Analyze website traffic and trends, and general understanding of the behaviors and interests of people who interact with our online services\
D. Sharing and disclosing information
Some ALOD products, services, and features require data to be shared with other users or at the user's request. We may also share data with and participate in our subsidiaries and affiliates, for legal reasons or in connection with claims or disputes.
ALOD may share the information we collect:
1. With other users
This includes sharing the following:
-The customer's first name and rating, the locations where they meet with the drivers and / or the locations where the shipment was sent.
-The recipient's first name, delivery address, and order information. We may also share ratings, comments, or other information, as permitted by law.
-For drivers and delivery partners, we may share data with the customer (shipper), and recipient (s) of delivery requests, including the username and photo; The vehicle manufacturer, model, color, license plate, picture, and location (before the ride and during the ride); Average rating added by users, total number of trips, duration of use of the app and contact information (as per applicable laws), and the profile of the driver or delivery partner, including positive comments, and other comments from previous users.
We also provide the customer and recipients of delivery requests with receipts that include information such as details of the amounts charged, the first name of the driver or delivery partner, his picture, the road map, and other information required to be mentioned in the invoices in the country or region in which the driver or delivery partner provides services.
For users who participate in the referral program in ALOD, we share some personal data of the invited users, such as the number of trips, with the user who invited them, to the extent appropriate to determine
2. With the common people
User inquiries or comments made through public forums (Odd blogs and social media pages for Odd) may be displayed to the public, including any personal data included in inquiries or comments made by users.
3. With the owner of the ALOD account
If a user requests to ship using an account owned by another party, we may share the order or trip information, including real-time location data, with the owner of that account. This happens, for example:
When the driver or delivery partner uses an account owned or linked to a participating carrier for Alod
When a customer takes a ride that a friend or family member has taken a ride
4. With ALLOD service providers and business partners
Alod provides data to suppliers, consultants, marketing partners, research firms, and other service providers or business partners. This includes the following:
Payment process facilitators and implementation
Providers of identity and criminal background verification services
Storage service providers
Marketing partners and marketing platform providers, including social media advertising services
5. Data analytics technology providers
Research partners, including partners who carry out opinion polls or research projects in partnership with or on behalf of ALOD.
Suppliers who help Alod to enhance the safety and security of its applications.
Consultants, attorneys, accountants and other professional service providers
Insurance and financial services partners
Airports, seaports and the customs authority.
Transportation rental companies and services or third-party transportation providers
6. For legal reasons or in conflict situations
ALOD may share users' personal data if we believe it is required by law, rules, business license or agreement, applicable legal procedures or government requests, or when disclosure of this data is necessary for safety issues or similar concerns.
This includes sharing personal data with law enforcement officials, public health officials, other government authorities or airport officials (if airport authorities require this data as a condition of work on the airport grounds), or with other parties when necessary to apply the applicable terms of service, User agreements, or other policies; To protect the rights, property, or others' rights, safety, or property, or in the event of a claim or dispute related to the use of our services. If you use someone else's credit card, we may be required by law to share your personal data, including trip or order information, with the owner of that credit card.
This also includes sharing personal data with others in connection with any merger, sale of company assets, consolidation, restructuring, financing, or the total or partial acquisition of our business by another company, or during negotiations for that.
ALOD may share user personal data other than as described in this notice if the user informs us and agrees to share.
E. Information retention and deletion
Allud will keep users' data as long as it is necessary for the above-mentioned purposes.
Users may request deletion of their account at any time. ALOD may retain users' data after requesting deletion due to legal or regulatory requirements or for the reasons mentioned in this policy.
Allud will keep users' data as long as it is necessary for the above-mentioned purposes. This means that we keep different categories of data for different periods of time based on the category of user the data relates to, the type of data, and the purposes for which we collected the data.
Users may request to delete their accounts at any time through the "Settings"> "Privacy" menus in the ALOD application.
After requesting to delete the account, Alod deletes the user's account and data, unless it must be kept due to legal or regulatory requirements, or for safety and security and fraud prevention purposes, or because of a problem related to the user's account such as an outstanding balance, an outstanding claim or a dispute that has not yet been resolved. In order to comply with the legal and regulatory requirements related to drivers and delivery partners, in general, ALOD keeps their accounts and data for a period of at least 7 years after requesting deletion. As for passengers and recipients of delivery requests, their data is generally deleted within 90 days of the deletion request, except in cases where data retention is necessary for the reasons mentioned above.
D- Rules for data collection and use
We collect and use personal data only when we have legal reasons to do so. These processes include analyzing the user's personal data and using it to provide the required services and features, for the purposes of the legitimate interests of ALOD or the interests of other parties, in order to fulfill our legal obligations, or based on consent.
We collect and use personal data only when we have one or more legal reasons for doing so. These reasons may vary according to the place of residence of the users, but include the analysis of personal data and its general use:
a. To provide the required services and features
We must collect and use some personal data in order to be able to provide our services. It includes the following:
User profile data, which we use to create and maintain user accounts, to verify users ’identity, communicate with them about their trips, requests, and accounts, and allow users to make payments or receive income payments
Basic ride information, which is used to verify a job applicant's eligibility to work as a driver or delivery partner
Driver and delivery partner location data, which we use to track rides and assist with directions
Usage data, which is necessary to maintain, improve and enhance ALOD services, including identification of incentives, connecting passengers with driver partners, calculating trip costs and driver-partner income
Information related to customer support
E- For the purposes of the legitimate interests of ALOD or other parties
This includes the use of personal data to maintain the safety and security of users. For example, we use personal data to prevent users who have been involved in inappropriate or dangerous behaviors of our services, by preserving the data of users who have been blocked to prevent them from using ALOD applications. We also use usage data to prevent matching riders and driver partners who are at greater risk of conflict (for example, because they have been the subject of complaints by other users).
This also includes purposes such as combating fraud activities, improving our services, direct marketing, conducting research and development, and enforcing the applicable terms of service in ALOD.
In addition, the order includes the use of personal data to the extent necessary for the interests of other persons or the general public, in relation to legal or insurance claims, and to protect the rights and safety of others.
C. To fulfill the legal obligations of ALOD
For example, Alod is subject to laws and rules in many cities and countries that require it to collect and keep data related to users' trips and deliveries, and to provide copies of this data to the government or other authorities. We collect and use personal data to comply with these laws.
ALOD may also share data with law enforcement authorities regarding criminal acts or threats to public safety, or requests from other parties in accordance with legal procedures. It may also share information with public health authorities where required or permitted by law. Find out more information about sharing data in similar cases.
ALOD may collect and use personal data based on the user's consent. For example, we may collect personal data through voluntary surveys. Responses to similar polls are collected on the basis of consent, and will be deleted after they become unnecessary for the purposes for which they were collected.
The user, who has given consent to the collection and use of his personal data, can cancel the procedure at any time. However, the user will not be able to use any service or feature that requires the collection or use of that personal data.
Choice and transparency
ALOD allows users to use and control the data it collects, including by:
-Settings within the application
-Ratings pages in the app
-Unsubscribe from marketing services
ALOD allows users to request to use or copy data, or to change, update or delete their accounts, or for ALOD to restrict the analysis and use of personal data of users.
A. Privacy settings
The settings menus in the ALOD application allow the user to set or update their location sharing preferences and their preferences to receive mobile notifications from ALOD. You can find information about these settings, how to adjust or change them, and the impact of turning off these settings below.
ALUDE uses location services on passengers' devices to make it easy for them to get a car for their trips at any time. Location data helps improve our services, including driver meet-ups, guidance system, and customer support.
Passengers may allow or prevent ALOD from collecting location data from their mobile devices through the "Settings"> "Privacy" menus in the ALOD application. Riders and delivery request recipients can allow or prevent data collection through settings on their mobile device.
Notifications: Account and trip updates
Alod provides users with notifications about the status of trips and updates related to their accounts. These notifications are a necessary part of using the app, and they cannot be deactivated. However, users may choose the way in which they receive these notifications through the "Settings"> "Privacy" menus in the ALOD app.
Notifications: Offers, Discounts and News
Users may allow ALOD to send push notifications about offers, discounts and news from ALOD. Push notifications may be activated or deactivated through the "Settings"> "Privacy" menus in the ALOD application.
B. Permissions for devices
Most mobile device platforms (iOS, Android, etc.) have defined specific types of device data that apps cannot use without the permission of the device owner, and these platforms have different methods of how to obtain this permission. IOS devices notify users the first time the Loader app requests permission to use certain types of data, and it also gives users the option to grant or deny permission. As for devices running the Android system, users are offered the permissions that the Odd application requires before using the application for the first time, and using the application is considered an agreement to grant the permission.
C. See the evaluation
After each ride, riders and drivers can rate each other on a scale from 1 to 5 stars. This average rating is linked to the user account and shown to other users who provide or receive services. For example, the driver-partner rating feature is available for riders requesting a ride, and the driver-partner rating feature is also available for driver-partners.
The Mutual Rating System holds everyone accountable for their behavior. Taking responsibility helps create a respectful and safe environment for both driver and passenger partners.
Riders can see the average rating in the main menu in the Allod app.
Drivers can also view the average rating after clicking on the profile in the Alodic Partner app.
D. Unsubscribe from marketing services
Users may opt out of receiving promotional emails from ALOD. Users may also unsubscribe from receiving emails and other messages from ALOD by following the unsubscribe instructions contained in these messages. We can still send non-promotional messages to users who have opted out, such as trip receipts or information about their account.
E. Requests for user data
ALOD provides users with a variety of ways to find out, control and submit inquiries and comments regarding how ALDAUD uses their data. To make an order
Data use: Users can request an explanation of how the data is collected and how it is used.
Data acquisition: Users can request a copy of the data Alloud collects from them with their consent or as necessary to provide our services.
Change or update data: Users can modify the name, phone number, email address, payment method, and account picture through the "Settings'' menu in the ALOD applications or the driver's portal. They may also request to change or update their data from ALOD, including if they believe that this data is inaccurate or incomplete.
Deleting data: Users may request to delete their accounts at any time through the "Settings"> "Privacy" menus in the ALOD application
Objections, limitations, and complaints: Users may request to stop using all or some of their personal data, or to restrict our use of their data. ALOD may continue to analyze and use the data after submitting this objection or request to the extent required or permitted by law.
Updates to this notice
We may update this notice occasionally. By using our updated services, you agree to the updated notice, to the extent permitted by law.
We may update this notice occasionally. And if important changes are made, we will inform users in advance of them through aloud applications or through other means, such as e-mail. We encourage users to review this Notice periodically for the most recent information about the applicable privacy practices.
After this notice, users' use of our services in countries outside the European Union will be considered agreeing to the updates to the extent permitted by law.